This database is an accumulation of complaints about customer financial loans and solutions that individuals delivered to businesses for reaction.
Items to understand before the database is used by you
Complaints are posted following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first. Discover more
Complaints aren’t necessarily representative of all of the customers’ experiences having a monetary item or company. Find out more
We do not confirm most of the allegations in issue narratives. Find out more
Our interactive map shows complaints submitted over the last 36 months. You can easily switch amongst the total complaints submitted or complaints submitted per 1,000 populace (the sum total quantity of complaints when you look at the area that is geographic 1,000 people surviving in that area, in line with the 2017 American Community Survey (ACS) information).
Picking out a state takes one to the Consumer Complaint Database where you could use more filters or replace the time frame. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data appropriate in your web web browser.
All issue information we publish is easily readily available for you to make use of, evaluate, and build on.
Every springtime, we are accountable to Congress about styles seen in the complaints we received the year that is prior our customer Response Annual Report.
Concerning the database
97% of complaints delivered to organizations get prompt reactions
The Consumer Complaint Database is an accumulation complaints about customer products that are financial solutions that people provided for organizations for reaction. Complaints are posted following the business reacts, confirming a relationship that is commercial the customer, or after 15 times, whichever comes first. Complaints referred with other regulators, such as for example complaints about depository organizations with lower than ten dollars billion in assets, aren’t posted when you look at the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a concern having a product that is financial solution? We now have responses to faq’s and will allow you to connect to businesses if you’ve got a problem. Discover more
What you ought to give consideration to with all the information
This database just isn’t a analytical test of consumers’ experiences in industry. Complaints aren’t necessarily representative of most customers’ experiences and complaints usually do not constitute вЂњinformationвЂќ for purposes associated with the given information Quality Act .
Complaint volume should be thought about into the context of company size and/or market share. As an example, organizations with increased clients may do have more complaints than businesses with less clients. We encourage one to set problem information with general general public and private data sets for extra context.
The Bureau posts the customer’s narrative description of his / her experience in the event that customer opts to share with you it publicly and following the Bureau takes actions to get rid of information that is personal. We don’t confirm all of the allegations in problem narratives. Unproven allegations in customer narratives must be viewed as viewpoint, maybe not reality. We don’t follow the views expressed and also make no representation that customers’ allegations are accurate, clear, complete, or unbiased in substance or presentation. Users should think about just just what conclusions can be fairly drawn from complaints alone.
How exactly we utilize problem information
Complaints can provide us insights into dilemmas individuals are experiencing available on the market which help us regulate customer lending options and solutions under current consumer that is federal laws and regulations, enforce those regulations judiciously, and teach and empower customers which will make informed financial choices. We also report on issue styles yearly in Consumer Response’s Annual Report to Congress.
97% of complaints delivered to businesses get prompt responses
Past changes towards the database
In 2017, we made some changes to the way products, sub-products, issues, and sub-issues are grouped april. The Consumer Complaint Database shows the consumer’s products that are original sub-products, problems, and sub-issues alternatives in line with the choices available from the kind at that time the customer presented the issue.
Down load the information
Our reports emphasize a number of exactly that which we’re seeing within the complaints we handle, but understand there are many more techniques to utilize, evaluate and build regarding the information. That is why we be able for you to install the info, if we took actions to get rid of private information.
You are able to install all problem information as either a CSV or JSON file here, or perhaps you can install a subset of this dataвЂ”such as all complaints for a certain productвЂ”by filtering the total information set and exporting your outcomes.